Last updated: August 14, 2026

RETURNS & REFUNDS

Every TipsyTees item is made to order especially for you. If something arrives damaged, defective, or incorrect, we'll make it right. If the correct item was delivered as ordered, standard returns and exchanges are not available.

30 days

Report product issues after delivery

Made to order

Produced only after you order

We'll fix it

For damaged, defective or wrong items

No return needed

For approved product-quality claims

The short version: Because every TipsyTees item is made to order, we do not offer standard returns, refunds, or exchanges for change of mind or because the wrong size or color was selected. If your order arrives damaged, defective, misprinted, or incorrect, contact us within 30 calendar days of delivery and we'll review it for a free replacement or refund.

1. Made-to-Order Products

Every TipsyTees item is produced specifically after your order is placed. Because we do not hold finished inventory that can simply be returned to stock, we do not accept standard returns, refunds, or exchanges when the correct item has been produced and delivered as ordered and you:

selected the wrong size;
selected the wrong color;
changed your mind;
no longer want the item; or
would prefer a different design or product.

Please review the product description and size guide carefully before placing your order.

2. Damaged, Defective, Misprinted or Incorrect Items

If your order arrives damaged, defective, materially misprinted, or different from what you ordered, please contact us within 30 calendar days of delivery.

Once we verify the issue, we will provide an appropriate remedy, which may include a free replacement or a refund. For approved product-quality claims, you normally do not need to send the affected item back.

Minor variations that naturally result from garment manufacturing or printing — such as slight differences in print placement, color appearance, or garment measurements — are not automatically considered defects unless the item materially differs from the product description, artwork, or applicable size information.

3. How to Report a Problem

Email us at support@tipsytees.store and include:

your order number;
a short description of the issue; and
clear photos showing the item and the problem.

If several items are affected by the same issue, we may ask for one photo or video showing all affected items together.

Step 1

Send your order number and tell us what went wrong.

Step 2

Show the issue

Include clear photos so we can review the problem quickly.

Step 3

We make it right

If approved, we'll arrange a replacement or issue a refund.

4. Wrong Size or Color: Goodwill Replacements

If you accidentally ordered the wrong size or color, the original item is not eligible for a standard return, refund, or exchange because it was made specifically for your order.

However, please contact us. We may be able to offer a discounted replacement as a goodwill option. Any goodwill replacement is offered case by case and is not guaranteed.

5. Refunds

If a refund is approved, it will be issued to the original payment method. Once we have issued the refund, your bank, card issuer, or payment provider may take additional time to post the funds to your account. For payments processed through Shopify Payments, this can take up to approximately 10 business days, depending on your bank.

Shipping charges are refunded only when required by applicable law or when we determine that refunding them is appropriate based on the circumstances of the order.

6. Lost, Missing or Undeliverable Orders

If your package appears to be lost, is significantly overdue, or tracking shows delivery but you cannot locate it, contact us at support@tipsytees.store so we can investigate.

Please first verify the shipping address entered at checkout and, where appropriate, check with household members, neighbors, the carrier, or your local post office.

If a shipment is confirmed lost through no fault of you or TipsyTees, we will provide an appropriate resolution, which may include a replacement or refund. If an incorrect or incomplete delivery address was supplied at checkout, a free replacement or full refund may not be available and additional production or shipping charges may apply.

7. Order Changes and Cancellations

Because production can begin shortly after an order is placed, please contact us as soon as possible if you notice an error or want to request a cancellation.

We will try to accommodate your request if production has not yet started, but changes or cancellations are not guaranteed. Once an order has entered production, it may no longer be possible to change or cancel it.

8. Please Do Not Send Items Back Without Authorization

Please do not mail products back to the return address shown on the shipping label unless we specifically instruct you to do so.

Items sent back without prior authorization may not be recoverable and do not automatically qualify for a refund. If a physical return is required in a particular case, we will provide the correct instructions and return address.

9. Sale and Promotional Items

The same made-to-order policy applies to sale and promotional items. A correctly produced item is not eligible for a standard return, refund, or exchange because of change of mind, size selection, or color selection.

Damaged, defective, misprinted, or incorrect sale items remain eligible for review under Section 2.

10. Your Statutory Rights

This policy applies to TipsyTees orders shipped within the United States. Nothing in this policy excludes, restricts, or waives any consumer right or remedy that cannot legally be excluded or restricted under applicable law. If applicable law provides you with greater rights than this policy, those rights will prevail.